Posted 8 March 2020
Dear Valued Clients,
By the Government’s Shelter-In-Place directive, for your safety and the safety of our staff, our offices remain closed until further notice. We recognize that this may cause hardship for those who wish to collect refunds, but under the circumstances, this does not fall within the description of tasks that are permitted and as such, we apologize for any inconvenience caused.
Posted 24 June 2020
Our offices have just recently reopened after mandatory closure due to the COVID-19 outbreak. We apologize if your refund has been delayed due to the recent closure. Please submit the form below to follow up on the refund or to inform us of any issues with refund payment. Please note we are operating at a limited capacity and will not not be conducting tours until the start of October 2020.